What currency are the prices do I see in the site?
Currency is automatically set based on your country location, for example, if you are from the UK, the currency will automatically be set to GBP.
Where do we ship to?
United Kingdom, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Germany, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Arab Emirates, Australia and Canada. Price includes total, no import fees whatsoever.
What are the bike frame requirements?
Bike Frame Requirements
Your frame must:
- Have Quick Release / Bolt on rear dropouts so that the motor can be slotted in during installation. Any frame that uses a rear-wheel thru axle will not be compatible.
- Be an M, L or XL Sized frame. Our batteries have a large capacity, meaning a larger physical size. Please check the dimensions of the battery that are displayed on each listing photo, to confirm that it will fit on your current frame.
- Be a hardtail frame (no rear suspension). The rear shock would usually take up too much space in the frame for the battery.
- Be Disc-Brake compatible. All of our motor kits are supplied with standard, universal 6-bolt disc mounts. If your current frame uses a V-Brake (uses rim friction to stop), your frame is not suitable.
- If you are still unsure, please send us a photo of your bike along with the specific details: Name, Model, Frame Size (example, Medium) and Wheel Diameter
- (example, 27.5”) + your desired kit at: Core.Ebikes@gmail.com
- We aim to reply within 24hrs, and will approve your frame if it meets the listed requirements.
What do the terms Voltage (V), Current (A), and Power (W) mean, and how do they affect speed and acceleration?V (Voltage): This represents the electric potential and is directly related to speed. A higher voltage generally allows for a higher speed.
A (Current): Current is measured in amperes and is related to acceleration. A higher current provides more acceleration.
W (Power): Power is the product of voltage and current, calculated as Voltage (V) x Current (A). For example, a 72V system with 60A of peak current, produces a maximum of 4320W of power.
Ah (Amp Hour): The capacity of a battery is measured in Amp Hours. The higher the Ah, the larger the battery is in terms of capacity, meaning more range.
When I will my order be dispatched?
We try our best to ship items as fast as we can. Please allow 4-5 days production time for your order to ship out, average shipping times are 7-14 day however you may receive your order much earlier.
I entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at core.ebikes@gmail.com . If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 7-14 business days.
What if there is an issue?
We offer a 100% money back guarantee, if the product is defective or damaged. We give you 14 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all, a name and order number on the returned parcels.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order within 24hrs. If the item is already sent please use our easy return system to get a full refund. Please make sure the package is sealed, otherwise only a partial refund can be given as we cannot sell opened returned products.
Are there any legal restrictions on using an eBike conversion kit?
Yes, there may be legal restrictions on using an eBike conversion kit, which vary by region. These can include limits on motor power, speed, and specific safety requirements. Make sure to research and comply with local and national regulations where you plan to ride. It’s the buyer's responsibility to ensure the bike meets legal standards.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you! Please send us an email to core.ebikes@gmail.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.
